FREQUENTLY ASKED QUESTIONS
WHAT'S AVAILABLE ON THE ROOFTOP?
IS THIS A PET-FRIENDLY HOTEL?
IS THERE A MINIMUM AGE REQUIRED TO BOOK A STAY?
To book a reservation, our guests must be at least twenty-one (21) years old. All minor must be accompanied by an adult during their stay. A identification is required upon Check-In.
IS THERE Wi-Fi AVAILABLE ON THE HOTEL?
Yes there is. We want you to #FeelTheWave and for that we offer high-speed internet available to all the guests.
THE WAVE HOTEL HAS A SERVICE FEE?
The Wave Hotel at Condado has a 17% service fee, besides the 9% governmental taxes established to the hotels & resorts.
HOW FAR ARE YOU FROM THE AIRPORT?
The Wave Hotel at Condado is just a 8-10 minutes drive from the Luis Muñoz Marín International Airport. To see more about our nearby places, visit our location section.
Check-In & Check-Out
WHAT TIME IS CHECK-IN & CHECK-OUT?
CAN I CHECK-IN LATE AT NIGHT?
Our Front Desl Staff is available 24 hours, you can check-in later, but we do recommend notifying our team for better assistance during your stay.
WHAT DOCUMENT DO I HAVE TO PRESENT AT CHECK-IN?
You would need:
ARE THERE ANY FEES FOR EARLY CHECK-IN OR A LATE CHECK-OUT?
The Wave Hotel is happy to assist you on having the best experience as possible. If you like to have a early check-in or request a late check-out, contact our Front Desk to seek availability.
CAN YOU STORE MY LUGGAGE AFTER I CHECK-OUT?
If you arrived early or your flight is not until later in the day, we would be happy to store your luggage while you wait for your room to be ready or your departure is close.
IS BREAKFAST INCLUDED ON MY RESERVATION?
The continental breakfast has been impacted due to the covid-19 pandemic, but, we are working the issue and soon will be providing this service once again.
DO YOU HAVE CRIBS OR ROLL AWAY BEDS AVAILABLE?
IS THERE A FEE FOR AN EXTRA PERSON?
All of our rooms are designed for a maximum capacity of two (2) persons. If there is a third person 12 years or older, there will be an applicable fee of $20.00 per night plus taxes.
WHAT ARE THE ROOMS CAPACITIES?
Our rooms capacities are as follow:
DOES THE HOTEL OFFER ADA ROOMS?
Sure we do, The Wave Hotel at Condado has two ADA rooms available. It is very important that upon booking that you notify on your requirements for the accommodations needed.
WHAT IS YOUR CANCELLATION POLICY?
The Wave Hotel at Condado has a 72-hour cancellation policy.
CAN I MODIFY MY RESERVATION?
Sure you can. If your reservation was made directly with us, contact us for assistance on your modification or any other help you may need.