FREQUENTLY ASKED QUESTIONS
WHAT'S AVAILABLE ON THE ROOFTOP?
IS THIS A PET-FRIENDLY HOTEL?
IS THERE A MINIMUM AGE REQUIRED TO BOOK A STAY?
To book a reservation, our guests must be at least twenty-one (21) years old. All minor must be accompanied by an adult during their stay. A identification is required upon Check-In.
IS THERE Wi-Fi AVAILABLE ON THE HOTEL?
Yes there is. We want you to #FeelTheWave and for that we offer high-speed internet available to all the guests.
HOW FAR ARE YOU FROM THE AIRPORT?
The Wave Hotel at Condado is just a 8-10 minutes drive from the Luis Muñoz Marín International Airport. To see more about our nearby places, visit our location section.
IS SMOKING ALLOWED AT THE HOTEL?
Smoking in the rooms or inside common areas is prohibited by law and has a $250 fee taken on the room folio. But our guests can visit the rooftop, where smoking is available.
ARE THERE ANY RULES FOR THE JACUZZI USE?
For the use of the jacuzzi, please know the following:
The jacuzzi is available everyday until 11:00pm
The maximum occupancy of the jacuzzi is six (6) persons
Caution when entering, as floor may be slippery
DOES THE HOTEL HAS PARKING AVAILABLE?
Unfortunately, we do not have parking available, but there is parking lots nearby that offer night prices, ask our Front Desk Team for more information.
Check-In & Check-Out
WHAT TIME IS CHECK-IN & CHECK-OUT?
THE WAVE HOTEL HAS A SERVICE FEE?
The Wave Hotel at Condado has a 17% hotel service fee, and also the 9% governmental taxes.
CAN I CHECK-IN LATE AT NIGHT?
Late Check-In are available. Our Front Desk Staff is available 24 hours, but we do recommend notifying our team for better assistance during your stay.
WHAT I NEED UPON CHECK-IN?
Upon your arrival, be sure to have on hand:
Identification Card (Driver License or Passport)
Credit Card with a logo of Visa, MasterCard, Discover o American Express
IS EARLY CHECK-IN OR A LATE CHECK-OUT AVAILABLE?
We want you to #FeelTheWave and enjoy your experience. Early Check-In or Late CHeck-Out are given upon availability and have an additional fee of $50 dollars.
CAN YOU STORE MY LUGGAGE AFTER I CHECK-OUT?
If you arrived early or your flight is not until later in the day, we would be happy to store your luggage while you wait for your room to be ready or your departure is close.
IS THERE A HOLD IN MY CARD
For security purposes, the hotel makes a $100 dollar hotel in the card on file. If everyhting is okay, the hold is release after check-out and returnable 3-5 business days.
IS BREAKFAST INCLUDED ON MY RESERVATION?
We offer our guest a continental breakfast, served every morning on our rooftop, so that you can enjoy the view while having the most important meal of the day.
DO YOU HAVE CRIBS OR ROLL AWAY BEDS AVAILABLE?
IS THERE A FEE FOR AN EXTRA PERSON?
All of our rooms are designed for a maximum capacity of two (2) persons. If there is a third person 12 years or older, there will be an applicable fee of $50.00 per night plus taxes.
WHAT ARE THE ROOMS CAPACITIES?
Our rooms capacities are as follow:
DOES THE HOTEL OFFER ADA ROOMS?
Sure we do, The Wave Hotel at Condado has two ADA rooms available. It is very important that upon booking that you notify on your requirements for the accommodations needed.
WHAT IS YOUR CANCELLATION POLICY?
The Wave Hotel at Condado has a 72-hour cancellation policy.
CAN I MODIFY MY RESERVATION?
Sure you can. If your reservation was made directly with us, contact us for assistance on your modification or any other help you may need.