FREQUENTLY ASKED QUESTIONS

Check-In Time


Check-In time begins at 3:00 p.m. and Check-Out time is until 12:00 m.d. [noon]. Any request to an early check-in or late check-out is subject to availability of the room and has an extra fee of $30 dollars plus applicable taxes.




Is breakfast included with the reservation?


Our continental breakfast is included on the reservations and it is served on the Wave Rooftop from 7:00 a.m. until 10:00 a.m. The breakfast includes cold cuts, breads, yogurt, boiled eggs and coffee. Due to COVID-19, we have limited our services, verify at our COVID-19 section




What does the Rooftop include?


The Rooftop area includes a sun-bathe area, newly installed jacuzzi and the incredible view over the Condado Lagoon. Available from 7:00 a.m. until 11:00 p.m. For music, ask our Front Desk for assistance.




What does the Cancellation Policy indicate?


The Wave Hotel has a 72-hour cancellation policy. You are subject to a refund of the first night if the request is made more than 72 hours prior to reservation date. If made during the policy time, the deposit made to the reservation is a non-refundable one.* *Non-refundable reservation: A reservation that has a non-refundable rate plan cannot be refunded if cancelled through our website or any other platform. If you need assistance, email us at reservations@thewavehotel.com.




Cribs and Roll Away beds


Cribs and Roll Away beds are available and must be requested at least 48 hours prior to arrival date. Charges may apply.




Is this a pet-friendly hotel?


We are a pet-friendly hotel, accepting pets of 15 lbs or less for a charge of $20 per night, plus applicable taxes.




Is there a cost for an extra person in the room?


Our rooms are designed for a maximum of two (2) persons. If there is a third person that is 12 years or over, it has an applicable charge of $20.00 per night plus taxes.




Does the hotel have parking?


Yes, The Wave Hotel offers a limited parking space for their guests with an additional cost of $18 dollars per night. This parking has a secure control access and is about a minute away walking distance from our property.




What is the maximum capacity per room?


All of our rooms have a maximum of two (2) persons in our Double Twin, Classic Queen or Comfort King rooms. If by any chance there where to be more than two persons in a reservation, please contact us for more details.





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76 Condado Avenue

San Juan, PR 00907

© 2020 by The Wave Hotel Condado.